Return & Refund Policy

Return Window

You have 30 days from the date of delivery to request a return.

Eligibility

Items must be unopened, unused, and in their original packaging to be eligible for return.

Non-Returnable Items

• Any opened or used bath soaks (for hygiene and safety reasons).
• Final sale, discounted, clearance, or custom items.
• Products that have been damaged after delivery due to customer handling.

Exceptions

We will accept returns for:

• Damaged items (e.g., broken packaging, loss of usable product)
• Incorrect items shipped (wrong product or quantity)

In these cases, please contact us and we will provide a return shipping label and issue a full refund (including original shipping costs) or replacement once the item is received and inspected.

How to Return an Item

Please email support@stardustbath.com within 30 days of delivery with:

• Your order number
• Photos of the item and packaging (if damaged)
• Reason for return

Refunds

• Refunds are processed on a case-by-case basis after we receive and inspect the returned item.
• Approved refunds will be issued to the original payment method within 5–7 business days.
• Original shipping costs are generally non-refundable unless the return is due to our error.
• Return shipping is the responsibility of the customer unless the item is defective or incorrect.

Store Credit

We may offer store credit for unopened items that cannot be resold. This will be decided on a case-by-case basis.

Bottom Line

If you have any problems with shipping, quality or just overall product expectations, please reach out and we'll do everything we can to make it right.